Shipping Policy

Shipping Policy – Ocean Sale

At Ocean Sale, we are committed to delivering your order quickly and securely. Please review the details of our shipping policy below:

Order Processing

  • All orders are processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or holidays will be processed on the next business day.

Shipping Times

  • Domestic Shipping (if applicable): 5–10 business days.

  • International Shipping: 10–20 business days, depending on destination and customs clearance.

  • Please note: delays may occur due to couriers, customs inspections, or unforeseen circumstances beyond our control.

Shipping Costs

  • Shipping costs are calculated at checkout and depend on destination, package size, and weight.

  • We occasionally offer free shipping promotions, which will be clearly indicated on our website.

Tracking Information

  • Once your order ships, you will receive a confirmation email with your tracking number and carrier details.

  • Please allow up to 48 hours for tracking details to update.

Customs, Duties, and Taxes

  • International orders may be subject to customs fees, import duties, and local taxes. These charges are the customer’s responsibility.

  • Ocean Sale is not responsible for delays or costs incurred by customs authorities.

Incorrect Address or Failed Delivery

  • Customers are responsible for providing accurate shipping information.

  • If an order is returned due to incorrect address or failed delivery, additional shipping charges may apply to resend the order.

Damaged or Lost Packages

  • If your package arrives damaged, please contact us immediately with photos of the item and packaging.

  • In case of lost shipments, we will investigate with the carrier and provide a suitable solution (replacement or refund).

Contact Us

For any shipping-related questions, please contact our support team:
📧 support@oceansale.shop