Return and Refund Policy

Return and Refund Policy – Ocean Sale

At Ocean Sale, customer satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we are here to assist you.

Returns

• You may request a return within 30 days of receiving your order.

• To be eligible, the item must be unused, in the same condition that you received it, and in its original packaging.

• Certain items are not eligible for return, including perishable goods, intimate or sanitary products, and gift cards.

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within a few business days.

• Please note that original shipping costs are non-refundable.

Exchanges

• Items may only be exchanged if they are defective or damaged. If you need to exchange an item for the same product, contact our support team before sending it back.

Shipping Returns

• To return your product, please contact our customer support team for the return address.

• Customers are responsible for covering return shipping costs unless the product was defective or sent in error.

Damaged or Incorrect Items

• If you received a defective or incorrect item, please contact us immediately with photos, and we will arrange for a replacement or refund at no additional cost.

Contact Us

If you have any questions about our Return and Refund Policy, please reach out to our support team:
📧 support@oceansale.shop